Compensation for Loss

Compensation for Loss

Find out in which cases you may be eligible for compensation and the amounts of such compensation for local postal items.

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If Croatian Post is found responsible after completing the claim procedure, you are eligible for compensation for your loss. You may send your claim for compensation of loss and refund of postage together with the claim procedure decision as a postage-free registered item to:
HP-Hrvatska pošta d.d.
Contact Center
“Compensation for Loss”
Branimirova 4
10000 Zagreb

Compensation:
Registered Itemd
Valuable Item
Parcel
hpekspres item, business parcel, e-parcel


In addition to compensation, Croatian Post will refund the price of the postal service paid, exclusive of the portion of the postal service price paid for the value indicated on an item with indicated value. In addition to being compensated for their loss and refunded the postage, the sender or any other authorized person will also be paid statutory default interest accruing as of the date of submitting the claim. If all or part of a lost item is found after the compensation has been paid, Croatian Post will notify the sender or any other authorized person, who will be required to refund the compensation if they wish to receive such subsequently found postal item. Otherwise, Croatian Post will be entitled to destroy the postal item or sell its content. Croatian Post is not liable for lost profit or actual damage incurred as a result of loss, damage to or deterioration of the content of a postal item or failure to meet the time limit for transferring or delivering a postal item.
 
Registered item
Loss, total damage to or deterioration of content
five times the postage paid
Partial damage to or deterioration of content equivalence of the actual value of the damaged or deteriorated content; up to five times the amount
Failure to meet the time limit for transferring or delivering a postal item
triple the postage paid
Failure to perform the service
iequivalence of the postage paid 

Valuable item
Loss, total damage to or deterioration of content specified value
Partial damage to or deterioration of content equivalence of the actual value of the damaged or deteriorated content; up to the specified value
Failure to meet the time limit for transferring or delivering a postal item
triple the postage paid
Failure to perform the service equivalence of the postage paid 

Parcel
Loss, total damage to or deterioration of content
specified value
Partial damage to or deterioration of content equivalence of the actual value of the damaged or deteriorated content; up to the specified value
Failure to meet the time limit for transferring or delivering a postal item triple the postage paid
Failure to perform the service
equivalence of the postage paid 
* applies to parcels of up to 10 kg and parcels between 10 kg and 20 kg

hpekspres item, business parcel, e-parcel
Loss, total damage to or deterioration of content
for items with specified value – the specified value; for items without specified value – the equivalence of the actual value of the lost, totally damaged or deteriorated content or, if it cannot be demonstrated, five time the postage paid.  HP d.d. may at its sole discretion and subject to being presented with evidence (Invoice or Delivery Note/Invoice) pay up to HRK 3,000 for a hpekspres item or a parcel and HRK 10,000 for a business parcel
Partial damage to or deterioration of content for items with specified value – equivalence of the actual value of the damaged or deteriorated content, up to the specified value; for items without specified value – the equivalence of the actual value of the lost, totally damaged or deteriorated content or, if it cannot be demonstrated, triple the postage paid.  HP d.d. may at its sole discretion and subject to being presented with evidence (Invoice or Delivery Note/Invoice) pay up to HRK 3,000 for a hpekspres item or a parcel and HRK 10,000 for a business parcel
Failure to meet the time limit for transferring or delivering a postal item triple the postage paid
Failure to perform the service equivalence of the postage paid