For what can I use my ePost service mobile app?
This app enables you:
1       to receive invoices and other documents from document issuers who signed an agreement with the Croatian Post
2       to pay invoices with debit and credit cards, regardless of whether they were delivered via the ePost service or physically
3       to pay invoices by taking a picture of a barcode or a money order
4       to write a letter and send it to any home address in Croatia or in the world or, in electronic form, to another ePost user.

How can I activate my ePost mobile app?
1. Download the app from the App Store, Google Play, or App Gallery or scan the QR code.
2. Enter your ePost username and password and the app will be activated.

Use the app to pay invoices and send letters and messages.

How can I pay an invoice using a mobile app?
1. Take a picture of an order with your phone.
2. Add the saved order to you cart.
3. Open the cart and choose the "Pay" option.
4. Choose the card with which you will pay.
5. Enter the 3D secure code (if needed, depending on the card).

How can I pay my invoices using the ePost service?
Invoices you received at your home address can be paid if you manually enter data into the order entry form by copying an existing order or by creating an order from a predefined template. The ePost mobile app also allows you to use the "Take a picture of the order" option for an even simpler data entry, based either on the scanning of a 2D barcode or a money order.

How to register to receive invoices via the ePost service and with which companies does ePost cooperate on the basis of an agreement?
Select the "Financial services" option in the menu and, among the issuers, look for the one whose invoices you want to receive by e-mail. Enter the key data from the physical invoice you received in the boxes reserved for this purpose and click "Register service". Once you complete the registration, you will receive a message about whether your request was accepted or rejected either via the ePost service or directly to your e-mail.

Another option is to mark "I want to receive invoices from all contracted issuers" on the ePost service request or later in the settings among the user data. In this case, you will automatically receive documents from all issuers who send invoices via the ePost service.
The list of issuers can be found on the home page, where you can choose a county.

What should I do if I forget my username and password?
In that case, visit the user login page servis.eposta.hr and do the following:

1. Enter your username in the following form: name.surname.
2. Click the "Forgot your password?" link.
3. A message with a link to the site on which you need to set a new password will be sent to the e-mail address you provided when logging into the system. If you did not succeed and you receive a message such as: "The username you entered is incorrect" or "The e-mail address is incorrect," call Customer Service on +385 72 500 501 for help.

What is an eRegistered?
This is a service that, through a digital delivery channel, enables the secure exchange of documents while providing proof of document sending and receipt.
Who can become the sender or the recipient of the eRegistered?
Every legal or natural person who uses the ePost service, provided that he additionally contracts the eRegistered (qualified service).
Can I contract the eRegistered service if I am not a user of the ePost service?
This is not possible. First, you have to become a user of the ePost service.

How can I contract the service?
For natural and legal persons, this can be done by filling in the online form to register for the ePost and by digital signing of an additional request for a qualified signature certificate, at the post office by filling in and signing the request for the ePost service and the additional request for eRegistered item or vie e-mail to prodaja@posta.hr. This method of contracting only applies to legal persons.