How can I send money abroad?
 There are three options to send money abroad through Croatian Post:
  1. by using an international postal order;
  2. by using an international electronic postal order; or
  3. by using a Western Union (WU) order.
What is the difference between an international postal order and a Western Union (WU) order?
 The difference is in how money is transferred, the maximum amount, the fee and the place of disbursement.

International postal order:
  • transfer method: electronic (through Eurogiro) and through postal channels;
  • maximum amount: equivalence of EUR 1500;
  • fee: 3.75% of the amount, the minimum amount being HRK 31 and the maximum amount being HRK 200;
  • place of disbursement (Croatia): home address.
 
International electronic postal order:
  • transfer method: electronic (through Eurogiro and MIPS);
  • maximum amount: equivalence of EUR 1500;
  • fee: a minimum of HRK 45 and maximum of HRK 305;
  • place of disbursement (Croatia): counters in post offices providing the ECI service.
 
Western Union order:
  • transfer method: Western Union system (wire transfer);
  • maximum amount: HRK 25,000;
  • fee:
    • for surrounding countries: a minimum of HRK 50 and a maximum of HRK 1085;
    • for other countries: a minimum of HRK 100 and a maximum of HRK 1085 (the Western Union pricelist is available at www.posta.hr);
    • place of disbursement (Croatia): counters in post offices providing the WU service.
How can I check that the money I sent has been disbursed or claim a refund?
 In case of an international postal order, the procedure is as follows:
Subject to presentation of evidence of paying the international postal order, the sender may make a complaint if he believes the amount paid has not been disbursed to the payee. He may also request a check that the money has been disbursed to the payee and to be notified of the results of such check and may also request for the money order to be returned to the sender and refunded. Such complaint may be submitted within six days of the payment date by using a claim form. No fee is payable for conducting such claim procedure. The sender will receive a response within no more than 60 days of the procedure initiation date.
 
In case of a Western Union order, the procedure is as follows:
The sender may request a check that the money has been disbursed by presenting a “Send Money” WU form. A complaint may be submitted by using a form of request for presentation of a disbursed money order or a copy of the money order or a postal document. The sender may also, subject to presentation of a “Send Money” WU form, request a refund, for which he needs to complete a “Receive Money” form and submit a written refund request.