- the postal item was not delivered to the addressee,
- the postal item was delivered late,
- the agreed service was not performed or fully performed,
- you were overcharged for postage,
- that the mail item was damaged or rifled.
you may initiate a claim procedure within three months (from the date when the postal item was posted with Croatian Post). Your completed form may be:
submitted at any post office, submitted by mail or submitted by web form at kontakt.posta.hr
The form should be accompanied by your delivery receipt for mail items for which a certificate of posting or any other proof of payment for the postal service (bill/invoice) is issued. The claim procedure will be completed within 30 days.
Complaints regarding damaged or rifled mail items shall be filed at the moment of delivery. As an exception, a complaint may also be filed after expiry of the deadline specified above, i.e. after delivery, provided that the recipient has presented proof that the damage to or rifling of the contents of a mail item did not occur after delivery.
Information concerning item statuses obtained from the T & T system (Item Status Check) is purely indicative and may not be used by the sender as evidence warranting rights under the admission contract. To be eligible to claim compensation, you should submit your complaint and an appropriate claim procedure will be initiated.