Croatian Post is the only state-owned company with an organisational structure different from how administrative divisions are organized.Croatian Post has arranged its internal structure by focusing on particular products and services and at the same time integrated its operational segments in an incorporated single entity. In order to achieve that, the company divided its business into divisions in accordance with the latest global standards adopted by other postal operators across the globe. Croatian Post’s implementation of the divisional organisational structure was one of the biggest restructuring actions in the Republic of Croatia.
The company is divided in four divisions:
- Postal Service Division
- Network Division
- Express Services Division
- Support Services Division.
Postal Service, Network and Express Services divisions are territorial subdivisions, while Support Services Division has been set up as the most cost-effective solution. In addition to divisions, Croatian Post has eleven Management Support offices. This type of organisational structure has improved company-wide communication and today it is customer-oriented with clearly defined powers and responsibilities