Parcel lockers

Via parcel lockers, you can send parcels whose dimensions fit in the following compartment sizes:
XS compartment – 9 cm (3.5 in) high, 16 cm (6.3 in) wide, 64 cm (25 in) deep
S compartment – 9 cm (3.5 in) high, 38 cm (15 in) wide, 64 cm (25 in) deep
M compartment – 19 cm (4.5 in) high, 38 cm (15 in) wide, 64 cm (25 in) deep
L compartment – 39 cm (15 in) high, 38 cm (15 in) wide, 64 cm (25 in) deep

When using a parcel locker, you can send a Box item and collect parcels for which an item arrival notification has been left, stating that they will be prepared for delivery to a parcel locker, including: Box items, Paket24, EMS items, PostPack items and Connect parcels.

When your parcel arrives in a parcel locker, you will get an SMS or an e-mail with the parcel code. Select the "Collect parcel" option on the parcel locker you are using, enter the code from the message you received and a compartment containing your parcel will open. Take your parcel and close the compartment. You can check the video instructions here.

Online stores offering this return option inform their customers about it via their official website or the parcel return instructions. Choose the "Paid return" option on the parcel locker screen. Scan the return parcel barcode you received from the seller, which will open the compartment. Once you put your parcel into a compartment and close it, the parcel locker's screen will display a confirmation. The screen will also display what time your parcel will set off towards your destination. You can check the video instructions here.

Once the Croatian Post receives your parcel, you will receive a parcel redirection notification on your phone. The notification also contains a link which can be used to redirect parcels into the parcel locker of your choice.

At the moment, natural persons cannot send a parcel with the additional "Cash on delivery" service using a parcel locker.

Parcel recipients pay postal charges for parcels which are delivered via a parcel locker. The recipient has the possibility to pay the additional "Cash on delivery" service via a parcel locker.

You can collect your parcel from a parcel locker no later than 72 hours after you've received an SMS or e-mail notification. After that, the parcel will be returned to its sender without delay.

Twelve hours before the collection deadline, you will receive a reminder about the expiration of the deadline for the parcel collection. If you do not collect your parcel within that time frame, it will be returned to the sender.

If you cannot open a compartment on a parcel locker, call Customer Service at the following phone number: +385 72 303 304.