Complaint

Complaint

In case you are not satisfied with a service provided to you, you may submit a complaint to Croatian Post.

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A customer may submit a complaint relating to:

  • loss of a postal item
  • failure to meet the time limit for the transfer and delivery of a postal item, only for local services;
  • failure to perform  or fully perform a postal service;
  • damage to or deterioration of a postal item;
  • being overcharged for a postal service; or
  • any other matter

in writing within three months of receiving a local postal item or within six months of receiving an international postal item. A complaint regarding damage to or deterioration of a postal item should be made immediately, whereas customers under contract may submit it within 48 hours.