This measure was introduced because of increased number of deceits while buying goods through advertisements or internet, as well as for the purpose of consumer protection. For mail which is sent with supplementary service (COD), as it has been so far, the addressee shall confirm the receipt of mail with his/her signature and legal person with the signature and seal in the delivery book. The addressee shall pay the purchase amount and postage for transfer to the sender to the employee of Croatian Post.
The novelty is that immediately upon receipt of mail at his address or at post office the addressee can open the mail item in the presence of post employee to check whether it indeed contains the content which he/she bought. If it is not the case, Croatian Post shall issue irregularity report at request of the addressee and the addressee shall immediately be entitled to refund of the paid purchase amount and postage for money transfer, while the mail item will be returned to the sender.